About CV
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Resume Structure
Place your name, address, phone number and email address at the top of each page.
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Left-justify the identifying information in a scannable resume.
An objective focuses the resume and communicates the position you are seeking.
Be broad enough to merit consideration for related jobs.
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Define your functional area of interest.
Identify the type, size and scope of the organization you want to work for.
Describe the level of position you seek.
List each position held in reverse chronological order.
Include the company name, city, state, a brief description of the firm, dates worked, title, position and key accomplishments.
Record past work experiences in terms of transferable skills. Begin each descriptive phrase with an action verb (e.g. managed, achieved, etc.). Make sure the work history section is relevant to your objective.
List education and degrees in reverse chronological order.
Provide the name and location of institutions as well as academic major.
Note honorary societies, academic honors and graduation with distinction.
Relevant coursework may be included for recent graduates.
Research and/or publications are listed for applicants with a Master's and/or Ph.D. degree.
Reveals how you spend your spare time.
Provides insight into your involvement and participation with individuals and groups.
Worksheet
Yang Jun Room 505, No.1 Huaihai Rd.(W)，Shanghai, 200000
Home Number:(8621)5555-5555
Email: Yangjun@163.com Career Objective:To obtain a customer service position in a Fortune 500 company utilizing my communication and leadership skills. Demonstrate proficiency in a variety of computer software programs and a background in the office supply and telecommunications industries. Experience ABC Office Supplies, Shanghai, 1999 - March 2006
Largest direct marketer of office supplies in China
Customer Service Representative Inbound telemarketing, upselling and order entry for a product line of 3,000 items.Accrued the highest number of "Power Points" on work team for perfect attendance and successful upselling. Earned ABC Performance Award for accomplishment. Recognized by management for sensitivity and ability to handle difficult customers. Simplified scheduling process for a call center of 500 people. Set record for acquiring a record number of 100 new customers in August 2003. XYZ Phone Company, Anytown, Wisconsin May 1995 - June 1999
The Midwest's leader in telecommunications services.
Call Center Representative Performed data entry, set up new customer accounts and handled customer inquiries. Answered incoming 800 customer service line. Performed a variety of administrative duties. Cross-trained in customer relations, billing and new accounts. Tested new call center tracking software. Human Resources Receptionist Compiled and maintained personnel records; prepared, typed and filed personnel reports; verified employment; screened phone calls; executed data entry functions.
Education Bachelor of Business Administration, Spanish Minor, May 1995 East China University of Science and Technology Dean's List, Six Semesters Who's Who Among College Graduates Activities and Accomplishments United Way Volunteer, Spring 2003, 2004
ABC Company Performance Award, September 2004 Key words: Marketing, Word, PowerPoint, Bachelor of Business Administration, Spanish, East China University Of Science and Technology, Telegraphy, customer services, temporary staff, human resource, 800 customer service hotline, writing, presentation, leadership, social awards, direct selling, excellent student, up sell marketing, incoming telegram